FAQ
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Company's Profile
Market Segment
Production Capacity
Service
Technical Support
Quality Control

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How do You Respond to Urgent Requests? Any Referable Cases?

We are very experienced in dealing with clients’ urgent requests. Once a Southeast Asia client got a shot supply on packaging material for liquid laundry due to its main supplier who had encountered an uncontrollable matter. Therefore, the client came to Novel with urgent procurement on this material. Novel had immediately carried out contingency plan and made out a complete scheme throughout whole process and finally helped solve it. Since then the client has been a strategic business partner of Novel.

Do You Extrude Your Own PE/CPP/BOPP Film?

Yes, we produce and sell base materials as well. Possessing a complete production line, Novel is equipped with multi-functional filming machines, CPP cast filming machines and vacuum metallized machines, etc.

Who Are Your Main Clients?

Novel offers a full-range of products to noted customers including transnational corporations, listed companies, and brand enterprises, such as P&G, PEPSI, Nestle, General Mills, Kimberly-Clark,Mars, Mondelez, Meadjohnson, Abott, Lesaffre and KOBAYASHI.

How About Your R&D Capacity? Have You Got Any Patents?

Since we believe that innovation will result in a brilliant future, we are devoting ourselves to create a substantial research and development platform and a hi-tech industrial base of green package materials, through in-depth cooperation with numerous scientific research institutions in China and international well-known packaging companies. And so far Novel has owned patents up to fifty.

Is There Quality Control on All Production Lines?

Yes, all production lines have adequate quality control and there’re 60 QC inspectors working independently from the production lines.

What Certificates do You Have?

Novel has obtained ISO 9001, ISO 14001, ISO 22000, BRC, QS and SGS certificates.

What Types of Payment do You Accept?

The types of payment we usually use are L/C and T/T, while you can also pay by credit card and cash.

What Terms of Payment do You Accept?

We support the FOB, CIF, CFR, and EX-WORK payment terms. DDP and DDU terms are accepted as well.

How Many Production Facilities do You Have?

In our factory, there are more than eighty production lines including fourteen-color printers, high-speed laminators, bag making machines, multi-functional filming machines and plastic injection molding machines, etc.

What Kind of Packaging Could You Produce?

We are specializing in plastic color-printing and laminating flexible packaging materials, vacuum metallized films and multi-functional films. Our products cover foodstuff, daily chemicals, pharmaceutical, agrochemicals, electronics, building material sand other fields.

Which Regions and Countries do You Mainly Export to?

Our current export market covers Europe, America, Mexico, Japan, Middle East and all around Asia.

Do You Have a Laboratory to Verify Specification Parameters?

Yes, Novel is equipped with a National Enterprise Technical Center and several  quality inspection centers where most parameters of products can be evaluated, including seal, COF, brightness, haze, elongation, breakdown, gauge, OTR, WVTR, solvent retention, lamination strength, opacity, color difference, etc.

How Do I Place an Order?

We would like to meet with you and help assess your needs. Please call (86) 0559-3518183 to be connected with our customer service associate. You may also fax us at (86) 0559-3518196 or email zmei@novel.com.cn with your needs.

How Many Products Does Novel Sell?

We sell over 150,000 different industrial packaging supply items. Through our expansive supplier network, we have ready access to thousands of additional products to fulfill your specific requirements.